INTRODUCTION
This Privacy Policy applies to all services and products offered by Life Ed Queensland (LEQ). The term ‘services and products’ includes but is not limited to, the use of online resources, participation in our surveys and competitions, and the receiving of donations, as well as the delivery of our program into schools.
PERSONAL INFORMATION IS IMPORTANT
Personal information includes any information or an opinion from which an individual’s identity is apparent or reasonably apparent. This includes information such as a person’s name, address, date of birth, and similar.
LEQ is committed to safeguarding personal privacy, particularly in relation to personal information collected from minors. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, LEQ will only collect and use personal information as set out below. LEQ is committed to abiding by the Australian Privacy Principles (APPs), the Privacy Act 1988, and any other relevant privacy related law.
PRIVACY CONSENT
By using LEQ’s services and products, individuals consent to LEQ collecting, using, holding, and disclosing personal information about them as set out in this privacy policy.
COLLECTING PERSONAL INFORMATION
LEQ will only collect personal information that is required for the purpose of carrying out our work, promoting and funding our work, and reporting on our work to funding bodies.
For example:
LEQ may collect metadata and other information that is not personal information through its website, mobile applications or digital channels (see ‘Use of Cookies’ below).
LEQ will only collect voluntarily contributed personal information, and will never collect or monitor personal information about an individual without their consent. LEQ does not, in the ordinary course of its activities, collect personal information from minors under the age of 18. When it does it will, as far as reasonably possible, seek the permission of a parent or guardian for the collection, use, or disclosure of this information.
If LEQ discovers it has collected information from a minor inconsistently with the terms of this Privacy Policy, it will either delete the information or seek a parent or guardian’s consent for that collection.
If LEQ knowingly receives information about an individual (or a child) from somewhere else, it will take reasonable steps to ensure that the individual (or the child’s parent or guardian) is aware that the personal information has been collected, and the circumstances of the collection.
It may not be possible or practical to know whether profiles interacting with LEQ’s digital channels are over 18.
MOBILE APPLICATION USE
This privacy policy applies to any mobile application operated by or on behalf of LEQ. By using a LEQ mobile application, the user consents to Life Ed collecting, using, and holding metadata related to the mobile application, including metadata collected by reporting platforms such as ‘App Figures’. Individuals can opt-out of this consent at any time by uninstalling the application from their mobile device.
LEQ’s mobile applications do not knowingly collect, disclose, or use personal information, but may collect certain metadata information about the usage of the application, including but not limited to:
LEQ’s mobile applications do not permit in-app purchases, advertising or integration with social networks, or similar.
USE OF COOKIES
Cookies are pieces of information that a web site transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. LEQ uses cookies to make use of the website and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user’s browser. Cookies allow LEQ to record how many people are using the different parts of the site. It is possible to set the browser to refuse cookies, however, this may limit the services provided by LEQ.
Cookies are principally used for internal purposes only, in order to:
USING AND DISCLOSING AN INDIVIDUAL’S PERSONAL INFORMATION
If an individual consents to us collecting and using their personal information as specified above, it will be used for the following primary purposes:
For the purpose described above, de-identified information may be shared with Life Education’s national and state organisations in Australia, and may also be shared with other service providers and organisations, to record statistical data for marketing analysis and reporting requirements. Personal information may also be shared with funding bodies for the purposes of reporting and acquittals of funding grants with the individual’s prior consent
If a user does not wish for their information to be shared, they can contact LEQ on 07 55720166 or via supporters@lifeedqld.org.au.
If a child’s comment or competition entry is disclosed on our website or other channel, we will only use the child’s first name and school, and will always ask for prior parental consent.
DIRECT MARKETING
LEQ may contact individuals using the information that was provided by those individuals in order to provide information that may be of interest about upgrades, new LEQ products, services, special offers, fundraising and general marketing information and other matters that may be of interest.
If an individual receives communications from LEQ which they do not wish to receive, they can unsubscribe using the links on the communication received, or remove their name from the database by contacting LEQ via supporters@lifeedqld.org.au . Individuals should allow 7 days for this request to be processed.
INDIVIDUAL’S RIGHT OF ACCESS
Individuals have the right to review their information that may be recorded on the Life Education database. Information may be reviewed by contacting LEQ at supporters@lifeedqld.org.au.
CHANGING AND DELETING THE INFORMATION WE HAVE ABOUT USERS
Information contained on the database may be amended by contacting LEQ at supporters@lifeedqld.org.au. In the same way, a request may be made to delete personal information and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in LEQ being unable to provide certain services.
STORAGE AND SECURITY OF PERSONAL INFORMATION
LEQ will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers that are protected in controlled facilities. LEQ employees and data processors are obliged to respect the confidentiality of any personal information held by LEQ. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. We take all reasonable steps to protect the information in our systems from misuse, interference, loss, and any unauthorised access, modification or disclosure, however LEQ will not be held responsible for events arising from unauthorised access to personal information. If LEQ no longer requires an individual’s personal information it will take all reasonable steps to destroy or de-identify the information if required by law.
DATA BREACHES
In the event that personal information held by LEQ is lost or subjected to unauthorised access, modification, disclosure or other misuse or interference, then the LEQ data breach response plan will be implemented, as soon as practicable. This plan sets out the roles and responsibilities for managing the response to a data breach as well as the steps to be taken in managing a breach, if one has occurred.
LINKS TO OTHER WEB SITES, THIRD PARTY LINKS, AND THIRD PARTY COMMENTS
The LEQ website sometimes provides links to third party websites. Other LEQ digital channels may contain links or comments posted by third party channel users. Third party linked sites are not under the control of LEQ, and LEQ is not responsible for the conduct or content of those third party sites. LEQ takes reasonable steps to monitor its digital channels, and third party links, but cannot provide absolute assurance as to the quality or content of those sites or comments. Please contact LEQ if you have a particular concern.
COMPLAINTS ABOUT PRIVACY
If a user is dissatisfied with how LEQ has dealt with their personal information, or they have a complaint about LEQ’s compliance with the Privacy Act, LEQ may be contacted at supporters@lifeedqld.org.au. LEQ will acknowledge the complaint within seven days, and provide a decision on the complaint within 30 days.
If a user is dissatisfied with LEQ’s response they may make a complaint to the Privacy Commissioner who can be contacted either at www.oaic.gov.au, or by telephone on 1300 363 992.
CHANGES IN OUR POLICY
LEQ regularly reviews all of our polices in order to ensure they remain relevant and updated. Technology is constantly changing, as is the law.
As a consequence we may change this policy from time to time or as the need arises. We will post any changes to this policy on our website. We will not inform you personally of changes to the policy.
A user may request a copy of this policy in an alternate form by telephoning us on 07 55720166 or by writing to LEQ at supporters@lifeedqld.org.au.
Policy approval date: March 2023
